BWS Reviews

My order showed up later than expected, it was kind of disappointing. I had a gut feeling it wasn’t going to arrive on time, and unfortunately I was right. Not the worst experience ever, but not great either.

It’s fine if you’re just grabbing the usual stuff, but I’ve regretted heading to my local BWS a few times because they didn’t have the craft beers I was hoping for. The range covers the basics, but it can feel a bit limited. Not terrible, just not somewhere I’d rely on for anything specific...

My order showed up without anything broken, so that was a relief. The box was banged up though, like it had been through a tiny wrestling match. The bottles were okay somehow, but seriously, EXPLOSIONS WOULD HAVE BEEN LESS STRESSFUL. Anyway, better padding would be nice next time. Not awful, just kind of average.

My click and collect order decided to just not show as ready, which was a fun little surprise. I messaged customer service and, to be fair, they got back quickly and sorted it out the same day. Not exactly the smoothest start, but at least someone there knew how to fix it.

I’ve tried shopping here a few times, but they never seem to have what I’m looking for. Compared to other places I go to, it’s just more frustrating because I end up leaving empty-handed almost every time

I’ve been trying to place an order through the app, but it keeps slowing down and freezing right at checkout. A couple of times it even crashed completely, so I had to start over. This has happened more than once now, and it’s getting really frustrating. If it doesn’t get fixed soon, I’ll probably need to contact support directly because I can’t keep wasting time just trying to complete an order.

Most of the time my click and collect order is ready when I get there, which is great. But every now and then it’s running late and I end up waiting around a bit... so it can be a little hit or miss

My order didn’t arrive when it was supposed to, which was frustrating at first. I was a bit annoyed and thought it was going to turn into a whole thing, but support replied fairly quickly and had it sorted by the next day. So yeah, not ideal, but also not terrible in the end. They handled it well enough and I’d probably order again.

I usually check BWS online when they’ve got specials or bundle deals going. The prices are often better than what I see at the shops near me, and the order emails and receipts make it easy to keep track of what I bought. A few promos do sell out quickly, which can be annoying, but overall I’ve had a good experience.

I just wanted to use the site like a normal customer, but it kept freezing on me. It’s frustrating, it feels like the basic decent thing would be to make sure people can browse or complete what they’re doing without the page locking up all the time.

I popped into my local BWS and, it didn’t feel the cleanest. A couple of spots on the floor were sticky, and I noticed dust around some of the shelves too. The staff were fine, so it wasn’t a bad interaction or anything, but the store itself looked like it could really use a proper clean. I’m not expecting it to be spotless like a fancy shop, but when you’re buying drinks, I’d at least expect it to feel reasonably tidy.

I ordered through BWS online, but ended up having to cancel because the store didn’t actually have the items I’d already paid for. Straight away I had a bad feeling this was going to be one of those annoying refund situations.

I was told the money would be back in a few days, but it’s now been over a week and nothing has come through. I’ve contacted support twice and both times it felt like I was just getting the same copied response, not someone actually looking into it.

It’s frustrating having to chase down my own money, especially when the order couldn’t be fulfilled on their end. I don’t think I’ll be using bws.com.au again unless they get much quicker and clearer with refunds.

I asked the staff for help and just felt ignored. When I did get a response, it was basically some excuse about policy instead of anyone actually trying to help me. Really frustrating experience.

Trying to make a return was way more frustrating than it needed to be. I felt like I wasn’t really being listened to, and a couple of the responses came across like they were talking down to me instead of just helping. Overall, not a great experience.

I don’t know what happened but like half my order was the wrong stuff. Frustrating cause it’s not what I ordered.

I was expecting the age verification to be a bit of a hassle, but it actually went smoothly. I just had to upload my ID, and the approval came through fairly quickly. It was still a little annoying to do, but I understand why it’s required. The site worked fine on my phone too, which was a nice surprise. Overall, I’d give it 4 stars.

I ordered a few drinks and one pack ended up being out of stock. They swapped it for something similar and messaged me before pickup, which I appreciated since I’m a little careful about getting substitutions I didn’t approve or paying for something I won’t use. It wasn’t exactly what I had wanted, but it was close enough and felt fair. Pickup was simple and quick. I’d probably use them again.

I ordered from BWS and the delivery communication was terrible. I barely got any updates, there was no clear delivery time, and then it kept changing without anyone properly letting me know. I tried to check what was going on, but it was just confusing. If you’re going to offer delivery, at least keep people in the loop. Super frustrating and I probably won’t bother again.

I do use BWS now and then because it’s close and hassle-free, especially if I just need to grab something quickly. But my gut feeling most times is that I’m paying a bit more than I need to. I’ve often seen the same beer or spirits cheaper at Dan Murphy’s, or even on special at the local supermarket bottle shop.
The app is decent enough and the staff have usually been friendly, so I don’t really have an issue with the service. It’s more that once I’m buying more than one thing, the total starts feeling expensive fast. I’d probably go there more often if the prices felt a bit more competitive.

I stop by here often because it’s close and handy when I need something quick. The only thing is, checkout can be kind of slow sometimes. Not sure how to explain it, but it just doesn’t always feel as smooth as it could